Home>FAQ

Product FAQs - Troubleshooting

Ensure the control cord is properly connected to the warming product module. Check to confirm the power cord is securely connected to the wall outlet. Be certain to switch the control to "On".

Dual controls frequently get switched and may be trying to operate the opposite side of the warming product. The control with the service label is the primary control. The primary control operates the right side of the bed when viewing the bed from the foot. If you have a remote control, it will be labeled to indicate whether it operates the left or right side of the bed. Please refer to your User Manual to confirm you have set this up correctly for your model as some models have slightly different requirements.
If the temp control unit blinks a light or you have a digital control, it is designed to flash "F" or "E" on the display to notify you that a problem may have been discovered. Gradient controls and warming throw controls use a blinking indicator light for this purpose.

Follow the instructions on the flag tag to reset the control or follow the steps below.
Unplug the system from wall outlet.
Check that the control is well connected to the module.
Plug the power cord into the wall outlet.
Set the control to "on".
If the system still does not operate, disconnect the power cord and Contact Us.
If your warming product is not heating at all, you may need to reset your warming product. The following steps are recommended if your product does not seem to be heating:

Unplug the power cord from the wall outlet. Check that the control is tightly connected to the module in the blanket.
Re-plug the power cord into the wall outlet. On a digital control, you should see the “1” when you turn on your control will clear. Your blanket is now reset.
If resetting doesn't work, your warming product needs to be repaired or replaced. Please contact us via email.

Remember: Maxkare Warming Product will not feel hot to the touch when laid out flat in a normal manner. You may wish to complete the fold test.
We support full refund within 30 days without any reason and two years quality warranty.
If this occurs, follow steps below:
Plug the warming product directly into a wall outlet. Do not use an extension cord or other power adapter.
Turn the control to the highest setting for 20 minutes and gradually adjust for personal comfort.
If you have 2 controls, the control with the label on the bottom operates the side of the product containing the label.
If you have followed these steps and the warming product does not perform properly, stop using it immediately and contact us.
Your Maxkare Warming Product is designed to provide the appropriate heat to help maintain your body's own warmth and to keep you comfortable. It does not operate like a heating pad or older electric blankets you may have used years ago. When you touch the warming product, it may not feel hot to the touch. If you feel that your warming product is not operating properly or is not hot enough, we suggest you try to folding products from the middle, set your warming product to the highest setting and wait 5 to 7 minutes, Put your hand between the folds and feel the warm, soothing heat.

If you have tried this test and the warming product does not heat, please contact us via email.
We support full refund within 30 days without any reason and two years quality warranty.

Warming Products Fold Test

All MAXKARE® warming products are tested at the factory for quality and performance. If you feel your warming product is not heating properly, you may want to try the fold test.

Please Note: Warming products are very different from heating pads. They will not feel hot to the touch when laid out flat.

The fold test is simple to perform. Please follow the steps below:
  1. Remove your warming product from its vinyl storage bag. If you have already used your product, fold it as you would store it away.
  2. Keeping your product folded, locate the control or controls in the centerfold.
  3. Slip the controls out of the centerfold. Please be sure to keep your product folded as you perform this task.
  4. Make sure the control cord is connected to the connection module. If it is not, simply connect it by clicking the plastic clasps into place.
  5. Plug the main power cord into a 110-volt or 120-volt wall outlet.
  6. Press the "On/ Off" or "On" button to turn on your warming product.
  7. Set your warming product to the highest setting and wait 5 to 7 minutes.
  8. Put your hand between the folds and feel the warm, soothing heat.

Caution: Never continue the fold test for more than seven minutes. Never attempt to make any internal adjustments to this product.

If you have followed each step of the fold test and the warming product does not heat, please stop using the product, disconnect the power cord and contact us.