All MAXKARE® warming products are tested at the factory for quality and performance. If you feel your warming product is not heating properly, you may want to try the fold test.
Warming products are very different from heating pads. They will not feel hot to the touch when laid out flat.
The fold test is simple to perform. Please follow the steps below:
Caution: Never continue the fold test for more than seven minutes. Never attempt to make any internal adjustments to this product.
- Remove your warming product from its vinyl storage bag. If you have already used your product, fold it as you would store it away.
- Keeping your product folded, locate the control or controls in the centerfold.
- Slip the controls out of the centerfold. Please be sure to keep your product folded as you perform this task.
- Make sure the control cord is connected to the connection module. If it is not, simply connect it by clicking the plastic clasps into place.
- Plug the main power cord into a 110-volt or 120-volt wall outlet.
- Press the "On/ Off" or "On" button to turn on your warming product.
- Set your warming product to the highest setting and wait 5 to 7 minutes.
- Put your hand between the folds and feel the warm, soothing heat.
If you have followed each step of the fold test and the warming product does not heat, please stop using the product, disconnect the power cord and contact us.